Dominos Pizza Update
Nov 19, 2009 by Violet
So you’ve probably all read my post on my Dominos Pizza experience here. A couple of things have happened since that post so I thought I would update you all…
After I made my post I forwarded it to the complaints department at Dominos. They contacted me with the same copy-pasta (pun completely intended) response about how they adhere to safety standards etc that they anonymously commented with in the blog post. After a few emails back and their complaints department said they would forward my complaint to the franchise owner and send me a voucher.
Yesterday this turned up… It’s a voucher for 2 pizzas, garlic bread and a coke delivered free. The fine print says “A charge may apply to Big Taste Pizzas, half ‘n’ half pizzas, additional toppings, indulgent crusts and promotional pizzas. Valid for cash payment internet orders only.” They included a hand written note which says “Enjoy” which I thought was pretty damn funny. I don’t think I’ll be using the voucher but perhaps one of my friends would enjoy it.
| Today I got a call from the franchise owner. We spoke for around 20 minutes and he was beyond apologetic. He explained that everyone involved was going to be retrained and they were going to have a staff meeting to discuss what they could do in future. He agreed that the guy who took out phone call should have escalated the call to a manager and I should have been offered a refund on the spot. He then sent a delivery driver out to my house to refund the entire amount we spent that night.He also gave me his personal mobile phone number in case we had any more problems.
 This is the service I expected in the first place. And while I totally appreciate that it *might* have taken this long for the owner to actually find out about the situation, it really shouldn’t have.
While I am happy to have my money back, I honestly don’t think that they would have taken any notice of my complaint at all had I not been complaining very loudly on the internet. I know this because of all the stories I heard from you guys with similar complaints that were never settled!
Food for thought and there is the end of my Dominos Pizza tale ;) |
Yesterday this turned up… It’s a voucher for 2 pizzas, garlic bread and a coke delivered free. The fine print says “A charge may apply to Big Taste Pizzas, half ‘n’ half pizzas, additional toppings, indulgent crusts and promotional pizzas. Valid for cash payment internet orders only.” They included a hand written note which says “Enjoy” which I thought was pretty damn funny. I don’t think I’ll be using the voucher but perhaps one of my friends would enjoy it.
Ahh…they should have done this sooo much earlier but nevertheless, I think its better than they did not do anything at all.
I am pleased you finally got some response but it took way to long.
I am glad to hear things were settled, a bit late however. Generally it's much better for places to not include insects with their food and to have a bad attitude about it. They really did some bad advertising for themselves.
I've worked in food service in the past, and handing the call to my manager would be my first action in that sort of situation. I wonder why those employees didn't handle it in the obvious way.
Gypsy- Yes I agree, better late than never but bleh to them anyway.
Jaede- Exactly, response is great but I don't think they would have ever done anything had I not blogged about it.
さらまり- I think in the end they only contacted me again because of the blog post. The owner was super nice but they still did the wrong thing in the first place! I completely agree, if I worked there the second I heard the word "Cockroach" I would have called a manager, maybe just a dumb employee. *_*
Shows the power of the internet doesn't it! Glad it's sorted but it doesn't diminish how rude they were at the beginning.
Ezs- Those were exactly my thoughts!
It is frustrating that you have to push so hard for common sense and politeness!!
Planning Queen- You're exactly right there, common sense just doesn't seems to be so common XD